The Flooring Guarantee

Over time the appearance of your flooring may deteriorate depending on how you use it and this will vary from home to home. 

Stains, scratches, scrapes and marks are not covered by the guarantee. While regular cleaning will help to keep your carpet looking good, normal wear and tear is to be expected, such as, the carpet pile flattening down in busy areas of your home. If you’re not entirely satisfied, please let us know with your invoice and receipt, and we’ll visit your home to assess the condition of your floor.

We also have wear guarantees on laminate, vinyl, luxury vinyl and engineered wood too - just check their specs to see how many years is included.